Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

We are pleased to offer free ground-shipping within the U.S. on all orders over $75.00. Orders within the U.S. under $75.00 are charged a flat rate of $8.99 for shipping. Packages with ground shipping generally take 7 business days from placing an order to arrival at your door. If you have additional shipping questions, please email info@zoetic.com

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.

1. Please email info@zoetic.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
2139 45 RD DeBeque, CO 81630
Returns Department Tracking #

3. Include in your package a signed letter stating the reason for your return and the original receipt.